There was a time, not too long ago, where someone being rude to me and unfair or unjust would have lead me to spiral into a depressive episode full of self harm and unvented anger. There was even a time when it only needed a perceived injustice from my oversensitive mind to trigger all of it.
This post may of taken over a week to write (partly due to my ongoing cough/cold/chest infection, part holiday and part processing what happened) but I think we should take time to assimilate and reflect.
The story begins at Gatwick airport while we are 'en route' to our lazy summer holiday in Spain. The scrutiny of airport security already increases your anxiety; not because I have anything to hide but rather what could I of left in my bag by mistake. Once through you check the screens to see that the Gate isn't there yet. In this world of budget airlines and accountants making every second pay, the pressure of getting to the gate in the microseconds allocated is enough to make anyone's anxiety pop. You have time to kill, so you think, so you browse the duty free...
At around 0430hrs I entered a large branch of a well known UK Tech Store potted a pair of Marshall Major II Wireless headphones. On the price peg label was a promotional sign echoing the pop-up banner outside the store.
|The offer as worded on their website also appeared on displays in store.|
The price label for the headphones showed £129.92. Being a savvy shopper and a lover of tech I opened the Amazon App and scanned the product barcode. The first result, whilst being eligible for Amazon Prime and Fulfilled by Amazon was not actually sold by Amazon but a Third Party Seller. A quick look in the More Sellers showed Amazon.co.uk selling the item themselves for £120.00 This means that I have found the same product cheaper at one of the comparison retailers so I should get double the difference. Right?
|A view from our Room - Video Review on my YouTube!|
I am completely sure that either the Point of Sales Displays are incorrect and “materially misleading” or this staff member is in breach of the promotional terms and as such ‘conning’ and 'bullying' the brand's loyal customers.
I'm angry. I would never allow anyone, whether more or less senior than me, to talk to a paying customer like that. It hurt. I can happily admit that I had been firm and stood my ground. Perhaps he felt like he was being interrogated but a manager should have the training, skills and the intelligence to handle and deescalate such a situation without resorting to childish bullying. We live in a modern, equal 21st century world and why should I or anyone have to accept it.
I power walked to the smaller of of the two outlets at Gatwick North and I spoke with someone dressed as if they could be a manager (not in standard uniform). At this point I would like to commend that person for her handling of this situation and helping me calm down. She was obviously shocked by her colleague’s behavior especially for, in her words, “the sake of £9”. Once I was calmed down she left me with her colleague whilst she went to the other branch to speak with the staff there and retrieve the product in question. We both quickly looked at a A5 sized Point of Sale display showing the offer. In the end she sold me the headphones, timed at 05:13hrs, matching Amazon’s price of £120.00.
I felt some sense of justice. I had stood my ground. I wasn't rude but I didn't let someone bully me. Then sheer panic. We are in an airport, waiting for a flight.
Blue_Smudge and I then ran the normally 10 minute walk to our gate to catch our flight only to be told the doors were closed minutes earlier. We had missed our flight.
If nothing else we had a good holiday... except our hotel to airport transfer didn't turn up and our homeward flight was delayed a little bit.
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Organisation an event in your workplace to encourage people to be open about mental health. https://t.co/g72evcyNkY— MINDFUL EMPLOYER (@mindfulemployuk) August 16, 2016